Privacy Policy

1. Introduction

Welcome to Welltron ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using Welltron, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we may collect the following personal information:

• Mobile Number: Used for account creation, authentication, and communication
• Full Name: To personalize your experience and for order processing
• Company Name: Optional, for business account identification
• City: To provide location-based services and delivery options
• Email Address: For account notifications and communication (if provided)

2.2 Transaction Information

• Product orders and purchase history
• Service requests and maintenance history
• Machine registration details
• Shopping cart information
• Payment information (processed through secure third-party payment gateways)

2.3 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• Mobile network information
• App version and usage statistics

2.4 Images and Photos

• Photos you upload for service requests or product inquiries
• Images captured through the in-app camera functionality

2.5 Usage and Analytics Data

• App usage patterns and interactions
• Pages or features accessed
• Time spent on the App
• Crash reports and error logs

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your user account
• Authentication: To verify your identity using OTP (One-Time Password)
• Order Processing: To process, fulfill, and track your product orders
• Service Requests: To manage and respond to your service and maintenance requests
• Communication: To send order confirmations, updates, and customer support responses
• Push Notifications: To send important updates, offers, and notifications (you can opt-out anytime)
• App Improvement: To analyze usage patterns and improve our App functionality
• Customer Support: To provide technical support and respond to your inquiries
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Analytics: To understand user behavior and optimize our services

4. Third-Party Services

Our App integrates with the following third-party services that may collect information:

4.1 Firebase Services

• Firebase Authentication: For secure user authentication
• Firebase Analytics: To analyze app usage and user behavior
• Firebase Crashlytics: To monitor app crashes and improve stability
• Firebase Cloud Messaging: To send push notifications

Firebase is provided by Google LLC. For more information on Firebase's privacy practices, please visit: https://firebase.google.com/support/privacy

4.2 Other Third-Party Services

• Payment gateway providers (for secure payment processing)
• Cloud storage services (for image and data storage)
• Communication services (for email and SMS notifications)

5. Data Storage and Security

5.1 Local Storage

Some data is stored locally on your device using secure storage mechanisms to improve app performance and offline functionality. This includes:

• User preferences and settings
• Shopping cart data
• Cached images for faster loading

5.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure authentication using OTP verification
• Regular security audits and updates
• Access controls and authentication for our systems
• Secure cloud infrastructure with Firebase

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our App, conducting our business, or servicing you, such as:

• Payment processors
• Delivery and logistics partners
• Cloud storage providers
• Analytics and monitoring services

6.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

7. Your Rights and Choices

7.1 Access and Update

You have the right to:

• Access your personal information stored in the App
• Update or correct your profile information
• Review your order and service history

7.2 Notification Preferences

You can manage your push notification preferences through your device settings or within the App. Note that disabling notifications may affect your ability to receive important updates about your orders.

7.3 Data Deletion

You can request deletion of your account and associated personal data by contacting us. Please note that:

• Some information may be retained for legal or legitimate business purposes
• Transaction records may be retained as required by law
• Deletion is permanent and cannot be undone

7.4 Opt-Out Rights

• You can opt out of promotional communications at any time
• You can disable analytics by adjusting your device settings
• You can revoke camera and storage permissions through device settings

8. Permissions

Our App may request the following permissions:

• Camera: To capture photos for service requests and profile pictures
• Storage: To save and access photos on your device
• Internet: To connect to our servers and provide app functionality
• Notifications: To send you important updates and alerts
• Phone: To make calls to customer support or suppliers

You can manage these permissions through your device settings at any time.

9. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information: Retained while your account is active
• Transaction records: Retained for 7 years or as required by law
• Analytics data: Aggregated and anonymized after 24 months
• Support tickets: Retained for 3 years

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our App, you consent to such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this page
• Sending you a notification through the App or email

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

14. Consent

By using Welltron, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our App.